Google Pixel 6 & 6 Pro mobile network continues to decline for some users
New updates are added at the bottom of this story …
The original story (published November 18, 2021) follows:
Since Google launched the Pixel 6 and 6 Pro, many users who have been using them for some time have encountered a lot of issues.
We’ve seen a bunch of Pixel 6 bugs like stuttering or lag issues, a malfunctioning microphone or speaker, ghost calls, a slow fingerprint reader, and many more.
While Google has already taken care of some bugs like ghost calling and slow fingerprint scanner, there are many more that need to be recognized or fixed.
Google Pixel 6 network loss problem
While Pixel 6 owners are already grappling with several ongoing issues, a new bug has surfaced which makes using these handsets even more frustrating.
Some recent reports (1, 2, 3, 4, 5, 6) suggest Pixel 6 users are now experiencing network connectivity issues. Users say their smartphone continually drops off the mobile network and doesn’t recognize the SIM card.
Affected people say their mobile network is completely gone and display “No SIM card – No service” in the top status bar.
I am using the unlocked pro on Verizon and noticed a lot of ‘lost internet connection’ issues today when driving around town in high coverage areas. Has anyone else noticed this? The update is not available for my device so I hope this helps you out, but what I noticed today was really concerning. (Source)
My problem isn’t as persistent, but I’m losing LTE or 5G every few hours and it won’t reconnect without restarting. I have also gone through all the troubleshooting songs and dances and am working on RMA so I can get a replacement… (Source)
A workaround such as a simple restart, a change of SIM or carrier, and even a factory reset could not help users get rid of this problem.
Google Pixel 6 Wi-Fi connectivity bug
As if the mobile network bug was not enough, some have also complained about the automatic disconnection of Wi-Fi.
According to reports, the Wi-Fi toggle is randomly turned off and switches to mobile data, while for some it is turned off when the device’s screen is turned off for a few minutes.
My pro connects to WiFi, but keeps deciding to randomly turn off WiFi and access mobile data. It becomes very annoying. (Source)
I am currently experiencing exactly the same problem as you. The wifi toggle turns off after turning off my phone screen for a few minutes. (Source)
It seems that these issues are software related as most of the time they can be fixed by simply restarting the device. It’s frustrating because many Pixel 6 users can’t connect to the internet or call anyone.
Unfortunately, Google has yet to recognize any of the aforementioned bugs and we hope that these network issues and several other ongoing issues with Google Pixel 6 will be resolved as soon as possible.
That said, we’ll update this space as Google fixes the Pixel 6 network drop bug.
In the meantime, you can also take a look at our dedicated Pixel 6 bugs and issue tracker for information on any ongoing bugs affecting Pixel 6 users.
Update 01 (November 24)
IST 12:10: One of the affected Pixel 6 owners on Verizon notes that the only way the phone will perform reliably is to manually set the preferred network to LTE.
As he points out, that turns off the only reason to spend more on a Verizon unlimited 5G plan.
Update 02 (December 07)
IST 12:33: The December 2021 update is being deployed and the changelog shows that it makes general improvements for network connection stability and performance. How well this fix will work remains to be seen.
Update 03 (December 14)
IST 6:35 p.m .: The latest Pixel 6 update for December brings improvements for the stability and performance of the network connection. And hence, the network loss issue should be resolved after the update.
General improvements for network connection stability and performance *. (Source)
Update 04 (December 16)
IST 11:27 am:Google has removed the relevant support page from its community forum where users complained about the network issue with the Pixel 6 & 6 Pro.
There are still many reports of data / cellular connectivity issues on Pixel 6. But unfortunately Google has yet to recognize any of them. And now it looks like the company is trying to suppress the complaints.
Thanks for the tip: Robert Calaceto!
Update 05 (December 17)
IST 11:21 am: As users complain about the network issue on their Pixel 6 phones, here is some good news for some users. T-Mobile users will soon be able to get faster 5G speeds on their handsets.
A recently shared modem log suggests that the Pixel 6’s Exynos 5123b modem is capable of handling uplink and downlink traffic using multiple channels. More on that here.
Update 05 (December 17)
IST 6:16 p.m .: A community manager on the Google Forums acknowledged the Pixel 6’s mobile connectivity issue after the December update and said he is currently investigating it.
We have received reports from customers of mobile connectivity issues on Pixel 6 and Pixel 6 Pro after the December software update. We are actively investigating any reported connectivity issues and will update this post once we have more to share. (Source)
Update 06 (December 20)
IST 6:16 p.m .: Now, there may be a workaround for this issue for users who have experienced mobile network issues on their Pixel 6 and Pixel 6 Pro devices.
My solution was to join the Google Carrier Services beta program on the Play Store and update it. Since I have a better signal and no connection loss (it’s been over a week now)
To note: We have more such stories in our dedicated Google section, so be sure to follow them as well.
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