Apple will repair your iPhone 12, iPhone 12 Pro for free if you encounter this problem
Apple has announced that a “small percentage” of iPhone 12 and iPhone 12 Pro devices manufactured between October 2020 and April 2021 experience sound issues and, as a result, both of these devices are eligible for free repair and service. The company explains the current program covers the iPhone 12 and iPhone 12 Pro models for two years after the unit is first sold at retail. Users in India can also get free service if their iPhone 12 or 12 Pro unit is facing similar sound issues. Apple warns that users should back up the device to iCloud or a computer before returning it to service.
In its support forum, Apple explains that some iPhone 12 and iPhone 12 Pro units may experience sound issues due to a “component” that might fail on the receiver module. The company warns that if both variants have other damage that could affect the repair, such as a cracked screen, that issue will need to be addressed before service. In addition, users may have to pay an amount in some special repair cases. In this case, it is better to check if your iPhone is still under warranty.To check the warranty status, users will need to find the serial number of the product first by going to Settings> General> About and then at checkcoverage.apple.com and enter details such as serial number and special code.
Then find the nearest Apple Authorized Service Provider and make an appointment for the phone check. IPhone 12 and iPhone 12 Pro users can also contact Apple Support (through website) to arrange mail service. The company adds that the current free repair program does not extend the standard warranty for the iPhone 12 or iPhone 12 Pro. Apple has not clarified the exact number of smartphone units affected by sound issues and more details from the company are expected shortly.
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